Our return policy at Furniture99 is carefully crafted under the supervision of our higher management to create a friendly environment for both sellers and customers.

Return Time Period

All purchases made through Furniture99 are covered by our 30-day money-back guarantee, provided you meet the following criteria:

Return Criteria

• The item must be returned within the 30-day return period.
• Ensure the item is in the same condition as when you received it.
• No damage should be present to the item or its packaging.
• The item must be in its original packaging or in a resellable condition.
• No assembly or modifications should have been attempted.
• The item must be complete.

Terms and Conditions

Certain terms and conditions apply according to different scenarios:

Change of Mind

If you’ve had a change of heart, you can simply return the item to our return address or request a collection. Please note:

• The item must be in the same condition as when delivered.
• It must be packed in its original packaging.
• No damage should be present to the item or its packaging.
• If any part is missing, the return will not be accepted.
• Our professionals will inspect the returned product for any damage.

Damage or Defective Item

If you’ve received a damaged or defective item, the following conditions apply:

Received Damage Item

Customers have the right to request a replacement for damaged parts if they inform us within 3 days of delivery. Claims made after this period will not be accepted.

Damage by the Customer

If the item is damaged by the customer, a replacement is possible, but the customer must bear the cost of the replacement part.

Received Wrong Item

If you’ve received the wrong item, you have the right to claim a replacement, subject to the following conditions:

• The item must be in its original packaging.
• No damage should be present to the item or its packaging.
• The item must be in a resellable condition.
• The item must be returned before an exchange is attempted.
• No assembly should have been attempted.
• The item must be complete; otherwise, an exchange will not be possible.

Order Wrong Item by the Customer

If a customer orders the wrong item and wishes to return or exchange it, they must meet the return criteria.

Return for Full Refund

To return an item for a full refund:

• The item must be returned within the 30-day return period.
• It must be packed in its original packaging.
• No charges will apply if the customer returns the item themselves.
• Courier charges will apply if the customer requests a collection.
• Once we receive the item, the refund will be processed.
• The item must not have been opened and must be in a resellable condition.
• No modifications should have been attempted.

Return and Exchange

To return and exchange a product:

• The customer must meet the 30-day return policy.
• The item must be in the same condition as when delivered.
• No damage should be present to the item or its packaging.
• Courier service charges will apply, depending on the customer’s location and the product.
• Additional charges may apply if exchanging for a more expensive item.

How to Submit the Return

If you want to Submit the return then please click Here (info@furniture99.co.uk)